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A Cake Story

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TERM & CONDITIONS

A Cake Story Shop is a small business located in Zurich, Switzerland and ships worldwide. In Switzerland, electronic commerce (e-commerce) is mainly governed by the Federal Law Against Unfair Competition (LCD; RS 241) and the Order on the Indication of Prices (OIP; RS 942.211), and in the European Union by the Directive on Consumer Rights (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EU).

The provisions of the Swiss Code of Obligations (CO; RS 220) applicable to traditional sales contracts also apply.

Copyright & Intellectual Property

CakeTiles and CakeReliefs are cake design tools that were born from my own ideas, my needs as a cake artist and from a desire to produce something not yet available in the market and to share it with other cake artists, designers and cake decorators.

Throughout this entire process I have remained acutely diligent in ensuring none of my ideas/products either,

1. Already exist in the exact form 2. Copy or plagiarize already existing product names in their exact form.

 

Prior to launching my product line I did extensive research on product nomenclature to ensure my product names do not mirror 1:1 those of other cake design tools.

ACS design tools (CakeTiles and CakeReliefs) and Tutorials are the result of years of conceptualizing, creating and testing.

I wanted to create a line of products that was unique and offered new styles and methods in cake artistry and sugar sculpting.  This is the result of deep meditative state and observation of my own needs as a cake artists.

 

CakeTiles, CakeReliefs and the tutorials featured in ACS Shop are protected under Intellectual Property and belong exclusively to Cerletti Cake Designs (A Cake Story)  

A Cake Story does not grant permission to duplicate the CakeTiles or CakeReliefs or Tutorials for reproduction and sell as your own, be it online or in face to face workshops. 

 

The cake designs that have been created by me as an artist and as you see on all ACS Social Media sites and Website belong exclusively to A Cake Story (Cerletti Cake Designs) and stem from my own creative imagination and process. 

You are welcome to be inspired by my art, but I ask that you respect the artist code and not create 1:1 copies of my cake art. 

Credit must be given to A Cake Story whenever an image of A Cake Story cake is used for any published media, be it print or online. 

Cerletti Cake Designs (A Cake Story) will apply the strictest measures in place towards any persons or businesses who copy, mirror, imitate, plagiarize or resell the cake design tools featured in this online shop. 

Consent:

Under Articles 184 et seq. CO, a sales contract can be entered into electronically with just one click. The customer of a Swiss online store can enter into a sales contract just by clicking on “Buy”. Both parties must first agree on the essential points, i.e. the purpose of the sale, the purchase price and the making of the sales contract.

By completing and submitting the electronic order via this website you agree to these terms and conditions.
By completing and submitting the electronic order you are making an offer to purchase goods that, if accepted by us, will result in a binding contract. A binding contract will only result when we have notified you that your goods have been dispatched.
In the event A Cake Story Shop (Cerletti Cake Designs) declines your order we shall provide you with a full refund.
Once an order has been dispatched we cannot change the delivery address from that originally stated on the order.
All prices on stated on our website are at the current Swiss franc (CHF) rate. 
Orders will not be processed until the customer's funds have cleared in full.
All transactions will be carried out in Swiss franc (CHF).
The laws of the Switzerland govern all purchases via this website.

Product Care:

Due to the green sustainable materials used in the production of A Cake Story design tools, it is very important to follow handling a care instructions as described.

 

ACS Shop is not responsible for damages to products occurred as a result of improper care. 

ACS Tools (CakeTiles, CakeReliefs and The Transparent Pressing Tool) are NOT dishwasher safe and should under no circumstances be washed with hot water or exposed to high temperatures, heat, steam and direct sunlight. 

Simply hand wash with room temperature water and dry with clean towel. 

Store DRY CakeTiles and CakeReliefs in the storage pouch provided.

 

Do not soak in water. 

Do not expose to heat exceeding 50°C (122°F)

Please also note that because of the nature of the GreenTec materials used to manufacture A Cake Story CakeTiles, discoloration of the items is completely normal and does not affect its usage or quality. 

Cancellation, Returns, Exchange Policy

Please send an email to olivia@a-cake-story.com detailing the reason for the returned item(s).  

In the event where the wrong item was purchased,  a customer can return a product within 7days of its receipt. The customer is responsible for paying for the costs if return shipping. The goods must be sent back within the 7 business days of the item being received. Once the goods have been received and are unused and not damaged, the customer will receive a  refund for the cost of the goods, not including initial shipping and fees.

A Cake Story Shop does not accept returns on perishable and consumable goods (I.E. food items). 

Our tools have been through rigorous design, testing and prototype phases, as we poured our hearts and souls into providing quality products that will serve your creativity for many years to come. Should you however be unhappy with your products, please contact us via email to discuss a return process. Refunds will only be issued once the items have been returned to us in the original packaging, show no excessive use and are not damaged. 

On receipt and inspection of the item/s we will only issue a refund where applicable. (no shipping costs or on perishable and consumable goods) You, the buyer, are responsible for covering all return postage costs and we, the seller, do not refund original postage costs for unwanted / incorrectly ordered items.

Damages, Discrepancies & Non-Receipt:

Please inform us of non-delivery of your order within 7 days from the expected date of delivery, this allows ample, reasonable time to check with couriers whether your parcel is being held, tracking information can be provided and re-delivery or collection can be arranged.

Although best efforts are made to avoid breakages when the orders are packed these do sometimes occur; Please thoroughly check your package on arrival for any damages or missing items and report them within 48 hours or receiving your parcel. You will be asked to provide for photographs of damages.

In cases where items incur damage DURING transit we will only replace the goods free of charge once a detailed explanation or photographic evidence has been provided, as this will greatly aid the claims process filed with the carrier responsible for the delivery.  Please send detailed claim and photo evidence to info@a-cake-story.com

On receipt and inspection of the item/s we will only issue a refund where applicable. You, the buyer, are responsible for covering all return postage costs and we, the seller, do not refund original postage costs for unwanted / incorrectly ordered items.

Data Protection:

A Cake Story Shop (Cerletti Cake Designs) is committed to protecting your privacy. In order to provide our services to customers, we need to collect certain information from you.

Please refer to our full privacy policy here

Orders & Delivery:

A Cake Story Shop dispatches orders Monday to Friday and aim to dispatch within 2 - 4 days of receiving payment. Dispatch and delivery will not be made on a Bank Holidays.

Delivery estimates are based on postal and courier transit times i.e the time that the package is likely to be processed and out for delivery, this does not include the day that the order is processed by ourselves. 

ACS Shop ships worldwide using Swiss Post 

A Cake Shop (Cerletti Cake Designs) uses Swiss Post, which is the national postal service of Switzerland. As such, every effort is made to deliver goods within the estimated time scales. Please be aware that delays are occasionally inevitable due to busy periods and unforeseen factors.


A Cake Story Shop (Cerletti Cake Designs) will not be held responsible for delivery delays beyond our reasonable control, for example: strike action, 3rd party delays, traffic or weather constraints and therefore will not accept liability for late delivery under these circumstances.


In the event of requests for goods to be left at unattended premises (for example - in a garage) or with neighbors A Cake Story Shop (Cerletti Cake Designs) will endeavor to do so at the customers own liability.

If your parcel is returned  due to being uncollected you will be liable for the original delivery charges along any charges we may incur for the return of these goods back to us.                   
If a parcel is returned to us due to incorrect or insufficient address details provided on your order,  you will be eligible for the cost of resending the parcel.  

Parcels will only be resent once the charges have been met.    

Before completing your online order, please confirm the correct mail address. If you have made an error please contact us immediately and we may be able to make the adjustments. 

info@a-cake.story.com

Applicable law and Jurisdiction:

Applicable law and court with jurisdiction in the event of litigation (reference to Swiss law).

See Impressum HERE

Questions?  Get in touch:

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